FAQ
Frequently asked questions
Q: Is COD (Cash on Delivery) available?
Yes, we offer COD in eligible regions. If COD is shown at checkout for your address, you can select it—no extra fee from Noor Zahi.
Q: How long does it take for my items to arrive?
Processing takes 1–2 business days. Delivery is typically:
- Pakistan: 3–6 business days
- Middle East & Asia: 5–10 business days
- EU/US/Worldwide: 7–14 business days
Q: Is shipping really free?
Yes — Noor Zahi offers free worldwide standard shipping on all orders. Expedited options (if available at checkout) may incur a fee.
Q: Do you offer refunds or returns if I face an issue with the product?
Absolutely. You can return unused items within 14 days of delivery for a refund or exchange. If your item is defective or damaged on arrival, contact us within 7 days and we’ll replace it at no cost.
Q: Who should I contact if there’s an issue with my order?
Reach our 24/7 support at support@noorzahi.com or via the chat widget on our site. Include your order number for the fastest help.
Q: When will I receive a tracking number?
Tracking is sent by email once your order ships (usually within 24–48 hours after purchase). If you don’t see it, please check your spam folder.
Q: Will I get a confirmation number after placing my order?
Yes. An order confirmation with your order number is emailed immediately after checkout. Didn’t get it? Contact us and we’ll resend it.
Q: What payment methods do you accept?
We accept Visa, MasterCard, American Express, Apple Pay, Google Pay, Shop Pay, and COD (where eligible). Currency is shown at checkout.
Q: Is shopping on this site safe and secure?
Yes. Noor Zahi uses SSL encryption and PCI-compliant payment processors. We never store full card details on our servers.
Q: How can I cancel my order?
Orders can be canceled within 12 hours of purchase if they haven’t shipped. Email support@noorzahi.com with your order number and “Cancel Order” in the subject.