Refund Policy

1. Eligibility for Returns & Refunds

We accept returns and offer refunds within 7 days of receiving your order if:

• The item is damaged, defective, or incorrect upon delivery.
• The product is unused, unwashed, and in its original packaging with all tags attached.

2. Non-Returnable Items

Certain items are not eligible for return or refund, including:

• Personalized or custom-made items.
• Sale or discounted items.
• Hygiene-sensitive items (e.g., cosmetics, undergarments).

3. How to Start a Return

1. Email support@noorzahi.com with your order number and reason for return (include photos if applicable).
2. We’ll reply with a return authorization and instructions.
3. Unless the item arrived damaged/incorrect, the customer covers return shipping.

4. Refunds

After inspection, approved refunds are issued to your original payment method within 5–10 business days (processing times vary by bank/provider).

5. Exchanges

We don’t offer direct exchanges. Please return the item for a refund and place a new order.

6. Late or Missing Refunds

If you haven’t received a refund after 10 business days, check with your bank/card provider. Still need help? Contact support@noorzahi.com.